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Terms & Conditions

The following terms & conditions govern the rights and obligations with respect to the use of the website www.fenstyles.gr which was designed, developed and owned by FENSTYLE company, hereinafter referred to as “Company” for the sake of brevity. If this website, files, texts, software, applications, icons, logo and graphics relating to this website are used, there will be attribution of liability in accordance with Law 2121/93 as they constitute the Company’s intellectual property. The use of the content is strictly forbidden without the written permission of the Company; otherwise, our Company may apply what is provided by law, including criminal prosecution (Competent Court of Athens).

IF YOU SHARE CONTENT WITH US

In this case, you must declare and warrant that you comply with the relevant rights and that the content complies with the rules of law.

CONFIDENTIALITY OF DATA

Personal data, which may be your name, address, phone number or Email address, which you give in either way, by e-mail or telephone, will be used by our Company in accordance with the Privacy Policy. Our Company bears no responsibility if you post any comments, suggestions, questions, etc. that are not confidential.

LIABILITY DISCLAIMER

Changes can be made either in the short or long term by the Company without any notice, and it does not guarantee that it will operate continuously and error-free or compatible with the computer, hardware or software of the user. The company has the right to cancel orders for any reason either because the product is not available or because it is defective without hints from the user. After the product has been inspected by the shipping department (products to be dispatched are checked), the Company is not responsible for any defective product once inspection has been performed. Finally, our Company is not responsible for any delays that arise from the Courier service.

CUSTOMS PROCEDURES

If an order is placed outside the European Union, it may be subjected to import duties and taxes which are imposed when the package reaches its destination. The extra fee is charged to the customer as we have no control over these charges. Customs policies vary considerably from country to country, in this case the customer should contact the local customs office for more information; it is important for us that our customers internationally are aware that cross-border supplies are subjected to the control and checking by the Customs authorities.

ORDER PLACING

If the customer wishes to submit the order, he can use the special form of our online store (order basket) to place the order of the products and services he wishes to obtain. The order is not binding on the company until the company confirms the order acceptance as below. Prior to the placing of the order, the customer is informed on the following terms of sale and the customer, in order to forward his order, checks the “I have read and accept the Terms & Conditions” box.In this way the customer states that he has been explicitly informed and accepts the following data which are communicated through the order and the special link, namely:

  • Characteristics of the products ordered.
  • Omission of the customer to be adequately informed, is his sole responsibility and does not burden the company.
  • The businesse's identity, address, telephone number, fax number and email address.
  • The pricing of products including VAT and any other charges are reflected in the order, as well as all delivery or mail delivery charges (calculated on the order) as well as any other expense. Product prices on the website are always the final ones (including VAT).

PAYMENT METHODS

Α. Payment by credit card. Our company collaborates with the bank (BANK SELECTED BY US) for the credit card payment service. Payment by credit card is a completely secure payment method for our customers. These information are transferred to you by an encrypted connection to the bank through the bank’s secure transaction systems. When placing an order, the purchase confirmation will take place after the transfer of your payment is completed.

Β. Payment by PayPal. Payment by PayPal is a completely secure payment method for our customers. In order to pay the order, you are redirected to the PayPal website without ever contacting your account details and data.

SHIPMENT METHODS

Our shipments are made in collaboration with DHL Company and charging fees are calculated according to every country's zone in proportion to the weight of the package. Shipment rates (pricing link). You can track the progress of your package by using the shipping number you receive in your e-mail account from DHL (link).

TRANSACTION CURRENCY

All purchases should be established in Euro (€)

ORDER CANCELLATION

Cancellations must be made within 2 hours after completion of the order. You have the right to cancel your order at the above time and to refund your money. To cancel the order, you must send us an email (to do this support-wholesale-fenstyle) within 2 hours after its completion. The Company will return your money within 14 days.

CHANGE POLICY

You can return and change the product within 14 days after receiving your package. The costs for the shipment of the product in order to return to our Company are borne by the customer himself and he is solely responsible for the return of the package to our Company. In case of change, the company does not bear the charge of the product return. The customer selects the Courier service and he delivers the product to our company for change, within 14 days, at his own responsibility and charge. It is an important prerequisite to update the website so as to keep the new product available. The re-shipment of the package is done by our partner courier service, DHL, and is charged on the basis of your country’s zone and the weight of the package. The customer must inform us by email about the product he chooses, so that we register the change and update the warehouse of our Company.

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